Service

AusFleet is an ethical, customer-focused company. Our software may be advanced but our service is decidedly old-fashioned - friendly staff who want to help, a support team who talks your language and real people on the telephone. AusFleet offers you personal service to help us work together to make life easier for you. All our customers are allocated a client manager for appropriate, business to business communications. And we answer the telephone within four rings.   Although each installation is different, the typical process is as follows: 1. Consultancy Experienced staff to answer your queries On-site product demonstration Assistance with module and product selection Provision of technical product and architecture information Provision of deployment plan and timeline Client manager for personal assistance and project management Specification of interfaces and development if required 2. Installation Remote or on site installation Configuration of system and database    Advice & assistance with data migration Legacy data conversion and importation 3. Deployment On-site training over an agreed number of days Priority Gold Support for several weeks after “Go live" Continual support & maintenance Ongoing product development and updates