Support & Training
AusFleet's Best-in-Class Support Process
AusFleet, a leading provider of fleet management software, has developed a comprehensive support process designed to ensure that clients receive the highest level of service and assistance. This support process is tailored to meet the diverse needs of clients, ranging from small businesses to large enterprises, and is structured to provide flexibility, efficiency, and reliability.
Overview of AusFleet Support Packages
AusFleet offers a range of support packages to cater to different client requirements. These packages are designed to provide essential services at no extra cost, with additional options available for those who need more extensive support.
Included in your Subscription at no additional cost.
Core Services:
This package includes unlimited support tickets, software upgrades, an online user guide, and limited help desk support.
Dedicated Team:
All clients receive professional and courteous service from AusFleet’s dedicated Australian team.
Comprehensive Coverage:
designed for clients who use a large number of modules, consider fleet management fundamental to their operations
Tailored Solutions:
For clients with unique needs, AusFleet offers the option to customise support packages. This ensures that all specific requirements are met, providing a tailored solution that fits perfectly with the client's operations.
Key Features of AusFleet Support
AusFleet's support process is built on several key features that ensure clients receive the best possible service:
Personalised Account Management:
Clients are assigned an Account Manager who acts as a single point of contact for all support-related queries. This ensures that clients receive consistent and personalised service.
Help Desk Support:
AusFleet provides help desk support through various channels, including telephone, email, and the application itself. This multi-channel approach ensures that clients can easily reach out for assistance whenever needed.
Regular Follow-Ups:
The support team conducts regular follow-ups with clients to ensure that all issues are resolved promptly and to the client's satisfaction.
Priority Call Handling:
For clients with higher-tier support packages, AusFleet offers priority call handling to ensure that urgent issues are addressed immediately.
Training and Onboarding:
AusFleet provides comprehensive training and onboarding services to ensure that clients can fully utilise the software. This includes onsite training, online seminars, and user guides.
Custom Development:
Clients with specific requirements can opt for custom development services at discounted rates, ensuring that the software meets their unique needs.
Client Feedback and Continuous Improvement
AusFleet places a strong emphasis on client feedback and continuous improvement. The support team regularly collects feedback from clients to identify areas for improvement and to ensure that the support process evolves to meet changing client needs.
Continuous Development:
The support team works closely with the development team to ensure that client feedback is incorporated into future software updates and enhancements.
Customisations and Development
Customisations and Development are what we are known for. At the heart of our application are customers that want to improve their fleet management output. We are happy to work with our customers and strategic partners to co-invest in the latest technologies, methodologies and best practices to maintain our leadership position across Fleet Management Software providers.
Our approach is simple, and always starts with the customer problem.
Customer Training and Enablement
AusFleet offers a comprehensive training program designed to ensure that users can fully leverage the capabilities of their fleet management software. The training is tailored to meet the diverse needs of clients, ranging from small businesses to large enterprises. AusFleet provides various training methods, including in-person sessions, online walkthroughs, and customised user guides, to cater to different learning preferences.
The training program covers all essential aspects of AusFleet software, from basic functionalities to advanced features, ensuring that users can navigate the system with ease and confidence. Additionally, AusFleet offers hands-on practice sessions, allowing users to apply their knowledge in real-world scenarios, which helps reinforce learning and build confidence. The training is conducted by experienced trainers who provide valuable insights and practical tips to help users master the software.
Furthermore, AusFleet provides ongoing support, including advanced training sessions and continuous access to a built-in user guide, ensuring that users stay updated with the latest features and best practices1. This comprehensive training approach ensures that users can effectively utilise AusFleet software to streamline processes, improve decision-making, and achieve better results for their organisations.
Integration and Compatibility
AusFleet's support process also includes assistance with integration and compatibility issues. The software is designed to integrate seamlessly with various third-party systems, including GPS, finance, and other fleet management systems.
Reporting Integration:
AusFleet supports integration with third-party reporting products like Microsoft PowerBI, Tableau, and Qlik, ensuring that clients can leverage their existing tools and systems.
Core Systems integration:
AusFleet support integration to other core applications within our customers. This includes, Civica Authority, FinanceOne DataScape and many other applications. We pride ourselves on an open architecture so that our customers can adopt the best of breed across the organisation. Including AusFleet.
Telematics Integration:
Through strategic partnerships, AusFleet can take near real-time odometer and hours feed from fitted vehicles, providing more accurate service forecasting and identifying potential issues.
Deployment and Post-Deployment Support
AusFleet's support process extends beyond the initial deployment of the software. The support team provides ongoing assistance to ensure that clients can fully utilise the software and achieve their fleet management goals.
Deployment Services:
AusFleet offers a range of deployment services, including data conversion, import, smoke testing, user acceptance testing (UAT), and release assistance.
Post-Deployment Priority Support:
Clients receive intensive user support for an agreed number of weeks post-deployment, ensuring a smooth transition and maximum benefit from the software.
Conclusion
AusFleet's best-in-class support process is designed to provide clients with the highest level of service and assistance. With a range of support packages, personalised account management, comprehensive training, and continuous improvement, AusFleet ensures that clients can effectively manage their fleets and achieve their operational goals. Whether you are a small business or a large enterprise, AusFleet's support process is tailored to meet your unique needs and provide you with the tools and assistance you need to succeed.