Support
It is all about choice. Ongoing support options are available to ensure help is always on hand.
Never feel alone with AusFleet’s support options.
Our options deliver essential services to everyone, regardless of size or budget at no extra cost, with plenty of add-ons for those who need them.
Specialising in fleet management software for over thirty years allows us to deliver high-quality service levels combined with cost-effective pricing.
Bronze Support
Included in your annual subscription at no additional cost, Bronze includes the core services everyone needs, such as unlimited online-only support tickets, upgrades, online user guide and limited help desk support.
Even with Bronze, you are still important to us and our dedicated, Australian team will serve you professionally and courteously.
Silver Support
Taking support to the next level, Silver includes a personal Account Manager, more Help Desk time to answer your users’ questions, options for customised development at discounted rates, site visits, telephone support and other benefits.
Silver is a great option for SMEs up to larger businesses, particularly if your AusFleet system is limited to a smaller user count.
Gold Support
If you use a large number of modules, if fleet management is fundamental to your operations, or if you have over 20 licensed users, Gold Support may be the package for you.
In addition to Silver services it includes unlimited help desk service, regular site visits, call prioritisation, annual training, higher data allowances and our lowest software development rates.
Custom Support
We think we have covered just about everything, however, if you would like additional or extended service and support, please let us know and we can tailor a custom package to suit your needs.